This Privacy Policy defines our dedication to safeguarding the privacy of users ("you" or "users") of the Ball Haven: Brain Play mobile application (hereinafter referred to as the "App" or "Service") and our business associates. By downloading, installing, or utilizing the App, you confirm that you have read, comprehended, and agreed to the collection, utilization, and disclosure of your information in line with the provisions outlined herein. We reserve the right to revise this Policy from time to time, and we advise you to review it regularly for any modifications.

The data we gather is determined by your interactions with the App, your privacy settings, and the features you utilize. We only collect information essential for upgrading the Service, ensuring its smooth operation, and delivering customized experiences. The categories of information we may collect are as follows:

• Technical and Device Data: This encompasses SDK/API/JS code version, browser type (if accessing via web integration), internet service provider (ISP), IP address, operating system platform (iOS/Android), usage timestamp, App identifier, App version, distribution channel (e.g., App Store, Google Play), unique device identifiers (such as IDFA for iOS, GAID for Android, MAC address, and IMEI), device model, manufacturer, operating system version, session start/end times, system language, time zone, network status (e.g., WiFi, 5G/4G cellular), and hardware-related data (e.g., RAM usage, GPU performance, battery health, storage capacity).

• Usage and Interaction Data: Records of your in-app activities, including the brain puzzle challenges you undertake (e.g., logic matching, pattern recognition levels), completion durations, success rates, feature utilization (e.g., using hint tools, adjusting difficulty settings, unlocking bonus content), and interactions with in-app ads or reward tasks (e.g., ad-watching for extra lives). This data aids us in understanding user behavior patterns, identifying popular gameplay mechanics, and refining the overall user experience.

• Voluntary User-Provided Information: If you opt to register an account (through Google, Apple ID, Twitter, or email), we may collect your email address, full name, and profile picture (if associated with your login account). This information is solely utilized to create and manage your account, synchronize game progress across multiple devices, track achievement milestones, and facilitate effective communication regarding App updates or support requests.

2. How We Use Your Information

We utilize the collected information exclusively for legitimate purposes related to the Service, and we never employ it for unstated or irrelevant objectives. The key uses are as follows:

• Service Enhancement and Optimization: Analyze usage data to pinpoint areas requiring improvement, introduce new features (e.g., multiplayer brain battles, custom puzzle creation tools, daily challenge leaderboards), rectify technical glitches (such as crash issues or progress-saving errors), and optimize the App’s performance across various devices and network conditions (e.g., reducing lag on low-end devices).

• Personalized Content and Ads: Deliver tailored advertising experiences through reliable ad partners (e.g., AdMob, Unity Ads, IronSource). By using the App, you consent to receiving ads that align with your interests, based on your device type, usage patterns, and Advertising Identifier. We ensure ads are non-intrusive and relevant to enhance rather than disrupt your gameplay.

• Account Management and Sync: If you create an account, your information is used to authenticate your access, synchronize gameplay progress (e.g., unlocked levels, saved game states, accumulated points, and earned achievements), and ensure a seamless cross-device experience (e.g., continuing a puzzle on your tablet that you started on your phone).

• Communication: Inform you about important App updates (e.g., new feature launches, critical bug fixes, seasonal events), changes to this Privacy Policy or our Terms of Service, or responses to your support requests (if you get in touch with our team). We may also send personalized notifications about in-app events or rewards tailored to your gameplay preferences.

3. Sharing of Your Information

We do not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. We may share your information only in the following limited scenarios:

• Trusted Service Providers: Share data with vendors or agents acting on our behalf to support the Service (e.g., data analytics firms to analyze user behavior, cloud storage providers to securely store account data, ad partners to deliver targeted ads, payment processors if the App includes in-app purchases or reward payouts). These third parties are contractually bound to comply with our privacy and security requirements and may only use your information to carry out the assigned tasks.

• Legal and Compliance Obligations: Disclose information if mandated by law, regulation, judicial order, or government request (e.g., court subpoena, law enforcement investigation, or regulatory audit). We will only disclose the minimum amount of information necessary to fulfill the legal obligation and will notify you of the disclosure unless prohibited by law.

• Corporate Transactions: In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, your information may be transferred to the successor entity as part of the business transaction. The successor will be obligated to adhere to the terms of this Privacy Policy to protect your data, and we will notify you of such a transfer via in-app message or email if legally required.

4. Legal Basis for Data Processing

We process your personal information based on the following legal grounds, as applicable:

• Performance of a Contract: Necessary to provide the Service you have requested (e.g., creating your account, synchronizing progress, delivering in-app features, processing in-app purchases).

• Compliance with Legal Requirements: Required to meet statutory obligations (e.g., tax, accounting, or record-keeping regulations, anti-fraud measures).

• Legitimate Interests: To manage our relationship with you, ensure the security of the Service (e.g., detecting fraudulent activities, preventing unauthorized access, identifying and fixing technical issues), and enhance the App’s functionality—provided these interests do not override your privacy rights.

• Consent: For activities such as personalized advertising, accessing optional social features (e.g., sharing progress on social media), or contact list sync (if applicable). You may withdraw your consent at any time (see Section 6 for details).

In some instances, providing certain personal information is mandatory to access the full range of App features (e.g., account registration for cross-device sync or in-app purchases). If you choose not to provide this information, you may still use basic gameplay features but may be restricted from accessing advanced functions.

5. International Data Transfers

Your information may be transferred to affiliated entities or third-party service providers located outside your country or jurisdiction—including across international borders. While these regions may have different data protection laws than your home jurisdiction, we implement adequate safeguards to ensure your information is protected in compliance with this Policy. These safeguards include using end-to-end encryption for data transmission, signing data processing agreements (DPAs) with third parties that include GDPR’s Standard Contractual Clauses (SCCs) where applicable, and adhering to regional data protection requirements such as CCPA, PIPEDA, or other local regulations.

6. Your Rights Regarding Your Information

Subject to applicable legal limitations, you have the following rights related to your personal information:

• Access and Rectification: Request access to the personal data we hold about you (e.g., a copy of your account details, usage history) and ask for corrections if the information is inaccurate or incomplete.

• Erasure and Restriction: Request the deletion of your personal data (see Section 7 for detailed steps) or restrict its processing (e.g., if the data is no longer needed for the stated purposes, if you withdraw consent, or if you dispute the accuracy of the data).

• Data Portability: Receive your personal data in a structured, machine-readable format (e.g., JSON, CSV) and transmit it to another service provider (where technically feasible, such as transferring your gameplay progress to a competing app).

• Withdrawal of Consent: If you previously consented to data processing (e.g., for personalized ads or social sharing), you may withdraw your consent at any time by adjusting your device settings or contacting our support team. This does not affect the lawfulness of processing based on consent before withdrawal.

• Lodging a Complaint: If you believe our processing of your data violates applicable laws, you may file a complaint with a data protection supervisory authority in your jurisdiction.

We retain your personal data only for as long as necessary to provide the Service or comply with legal requirements (e.g., tax, accounting laws). Once the data is no longer needed, we securely delete or anonymize it to prevent identification.

7. How to Request Data Deletion

If you wish to delete your Ball Haven: Brain Play account and all associated data, you can do so through one of the following methods:

• In-App Request: Open the App, navigate to the "Settings" > "Account & Privacy" page, select the "Request Account Deletion" option, and follow the on-screen prompts to submit your request. You may need to verify your identity using your registered email address to ensure the security of the request.

• Email Request: Send an email to our support team at RubenArnold1397@icloud.com with the subject line "Ball Haven: Brain Play Account Deletion Request". Include your registered email address (linked to your App account) and a clear statement of your request. Our team will verify your identity within 3 business days and complete the deletion process within 14 business days, unless additional time is required for legal or technical reasons. We will send a confirmation email once the deletion is finalized.

Please note that once your account and data are deleted, all gameplay progress, achievements, points, and account-related information will be permanently lost and cannot be recovered.

8. Security Measures

We implement industry-leading technical and administrative security measures to protect your information from unauthorized access, use, disclosure, or modification. These measures include:

• Encryption of data transmitted between your device and our servers (using TLS 1.3) and encryption of data stored on our servers (using AES-256 encryption) to prevent interception or unauthorized access.

• Strict access controls limiting access to personal data to authorized personnel only (e.g., customer support, technical teams, and data analysts) who are bound by strict confidentiality agreements. Access is granted on a "need-to-know" basis only.

• Regular security audits, vulnerability assessments, and penetration testing of the App and server infrastructure to identify and address emerging threats and vulnerabilities. We also update our software and security protocols regularly to stay ahead of evolving risks.

While we strive to ensure the security of your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, but we will take immediate and appropriate action to mitigate any known breaches, investigate the cause, and notify you as required by law.

9. Children’s Privacy

The Service is not intended for use by children under the age of 13. We do not knowingly collect, use, or disclose personal information from children under 13. We comply with the Children’s Online Privacy Protection Act (COPPA) and other applicable laws governing children’s privacy. If we discover that we have inadvertently collected personal information from a child under 13, we will immediately delete the information from our servers, terminate the child’s access to the App, and notify the parent or guardian if contact information is available.

If you are a parent or guardian and become aware that your child under 13 has provided personal information to us, please contact us immediately via the email in Section 10 to request the deletion of the data and provide relevant verification (e.g., your identification, the child’s date of birth) to confirm your relationship.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy—including exercising your rights, updating your information, lodging a complaint, or inquiring about our data processing practices—please contact us via email at:

Email: RubenArnold1397@icloud.com

We will respond to your inquiry within 7-10 business days and work to resolve your concerns in good faith, providing clear and transparent explanations of our practices.