Privacy Policy
This Privacy Policy is intended to inform users of the mobile application Fusion Ball：Candy Bloom (hereinafter referred to as "App" or "Service") about our practices regarding the collection, use, storage, and disclosure of Personal Information when you access or use our Service. By downloading, installing, or using Fusion Ball：Candy Bloom, you confirm that you have read, understood, and agreed to the terms set forth in this Privacy Policy. Unless otherwise specified, the terms defined in this Policy shall have the same meaning as those in our Terms of Service for Fusion Ball：Candy Bloom.
We only collect information that is necessary to optimize your experience with Fusion Ball：Candy Bloom, ensure the smooth operation of the App, and deliver high-quality related services. The types of information we may collect include the following:
• Account-related information: When you log in to the App for the first time using your Apple ID, Facebook account, or email, we will receive your registered email address, display name, and profile picture (if linked to the login account). This information is solely used to create and manage your unique user account in the App, enabling you to synchronize game progress across multiple devices, access personalized level recommendations, and track your achievement records.
• Advertising Identifier (IDFA/GAID): We collect the Advertising Identifier of your device (IDFA for iOS devices and GAID for Android devices). This identifier helps us collaborate with third-party advertising providers to deliver targeted, non-intrusive advertisements tailored to your interests, and to identify and prevent fraudulent behaviors that may harm the App’s ecosystem (e.g., fake ad clicks, automated reward abuse).
• IP Address: Your device’s Internet Protocol (IP) address is collected to determine your general geographic location (e.g., country or region) and to maintain the security and stability of the App’s servers during your use of the Service. It also helps us detect abnormal access patterns and protect against network attacks.
• Device and system information: We collect basic information about the device you use to access Fusion Ball：Candy Bloom, including device model, operating system version, screen resolution and display settings (e.g., brightness, dark mode preferences), system language, time zone, battery level, and timestamps of your App usage sessions (start and end times). This data helps us optimize the App’s performance for different devices (e.g., adapting touch sensitivity to screen sizes) and resolve device-specific technical issues.
• Log Data: When the App crashes, encounters errors, or behaves abnormally, we automatically collect Log Data. This data includes details such as the in-game actions you performed before the problem occurred (e.g., merging ball numbers, using power-ups), the App’s configuration at that time (e.g., level number, game mode), error codes, and device performance metrics (e.g., CPU usage, memory status). Log Data is crucial for diagnosing problems, fixing bugs, and continuously improving the App’s reliability and gameplay experience.
• Installed Apps (with user consent): The App integrates the Unity Ads SDK to display video advertisements. When the App is launched, the Unity Ads SDK may request permission to access information about other apps installed on your device. You have the right to refuse this request; refusing will not affect your ability to use the core features of Fusion Ball：Candy Bloom. It is important to note that the developer of Fusion Ball：Candy Bloom does not have access to this information about installed apps—only the Unity Ads SDK may process it in accordance with Unity’s own privacy policy.
2. How We Use Your Information
The information we collect is exclusively used to support and enhance your experience with Fusion Ball：Candy Bloom, and we will never use it for purposes unrelated to the App’s functions. Our main uses of your information are as follows:
• Providing and maintaining the Service: Your account information (e.g., email address) is used to verify your identity, track your game progress (such as highest score, unlocked game modes, and preferred difficulty levels), and manage in-app rewards or achievements you have earned (e.g., milestone bonuses, daily login rewards). When processing rewards (if applicable), we may use the payment account information you provided to ensure you receive the rewards you are entitled to. Your Advertising Identifier is used indirectly (as required by third-party advertising providers) to display advertisements and related in-app tasks (e.g., watching ads to unlock power-ups, extra lives, or exclusive ball skins).
• Communicating with you: We may use your email address to contact you in specific situations, such as when you submit a request to delete your data (to confirm the status of the request and notify you upon completion) or when there are important updates to this Privacy Policy or the App’s Terms of Service (to ensure you are informed of changes that may affect your use of the App, such as new data collection practices or reward rules).
• Providing customer support: If you contact us with questions, concerns, or reports of technical issues (e.g., bugs, progress loss, or reward redemption problems), we will use your email address to respond to your inquiries and investigate the issues you have raised. We may also use relevant Log Data to identify the root cause of technical problems and resolve them efficiently, improving your overall experience with the App.
3. Disclosure of Your Information
We prioritize the security and confidentiality of your information and only disclose it in limited, legally permitted circumstances:
• Third-party advertising providers: Your Advertising Identifier (IDFA/GAID) may be shared with trusted third-party advertising providers (e.g., Unity Ads). This disclosure is necessary for these providers to deliver targeted advertisements in the App and ensure that advertisements are displayed correctly and efficiently. These providers are contractually obligated to protect your information and may not use it for any purpose other than providing advertising-related services for Fusion Ball：Candy Bloom.
• Business transactions: In the event of corporate transactions such as mergers, acquisitions, asset sales, or bankruptcies, your information may be disclosed to the relevant third parties as part of the due diligence or evaluation process. However, we will ensure that the receiving party agrees to maintain the same level of privacy protection as specified in this Policy and will notify you of such a transfer via in-app message or email if required by law.
• Legal requirements: We may disclose your information if required by law, such as in response to a valid court order, subpoena, or government request. We will only disclose the minimum amount of information necessary to comply with such legal obligations and will notify you of the disclosure unless prohibited by law.
4. How We Protect Your Information
We take reasonable and industry-leading measures to protect your Personal Information from unauthorized access, use, or disclosure:
• Data encryption: All information transmitted between your device and our servers (e.g., account information, Log Data, game progress) is encrypted using the Transport Layer Security (TLS) 1.3 protocol. In addition, any information stored on our servers (at rest) is encrypted using AES-256 encryption to prevent unauthorized access.
• Access control: We implement strict technical and administrative controls to restrict access to your non-public Personal Information. Only authorized employees, contractors, or service providers (who have signed strict confidentiality agreements) may access this information, and only for purposes related to the operation of the App (e.g., customer support, technical maintenance).
• Security updates and audits: We regularly update our App and server systems to address potential security vulnerabilities and protect against emerging threats. We also conduct periodic security audits and vulnerability scans to identify and fix any security gaps. However, please note that no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security, but we will make every effort to minimize risks to your information.
We retain your Personal Information only for as long as it is necessary to achieve the purposes for which it was collected or as required by law:
• General retention period: Most of your information (e.g., device information, IP address, Log Data) is retained until it is no longer needed to improve the App’s performance, resolve issues, or comply with legal obligations. Typically, this data is retained for 12 months after your last use of the App, after which it is anonymized or deleted.
• Data deletion requests: If you submit a request to delete your account and related data, we will promptly delete your personally identifiable information (such as your name, email address, and profile picture) once your request is approved. However, in limited cases (e.g., to prevent the issuance of duplicate new-user rewards or fraudulent reward claims, as specified in our Terms of Service), we may retain certain non-identifiable information (such as payment account identifiers, device identifiers) for up to 6 months after your deletion request is approved. This is solely to enforce our Terms of Service and prevent abuse, and we will not use this information for any other purposes.
• Legal retention period: We may retain your information for a longer period if required by law (e.g., to comply with tax or record-keeping regulations). In such cases, we will anonymize the information to the greatest extent possible to protect your privacy.
6. How to Request Data Deletion
If you wish to delete your Fusion Ball：Candy Bloom account and all associated data, you can do so through one of the following methods:
• In-App request: Go to the "Settings" > "Account & Privacy" page in the App, select the "Request Account & Data Deletion" option, and follow the on-screen instructions to submit your request. You may need to verify your identity using your registered email address to ensure the security of the request.
• Email request: Send an email to our support team at h27586799@gmail.com with the subject line "Fusion Ball：Candy Bloom Account & Data Deletion Request". Please include your registered email address (linked to your App account) in the email to help us identify and process your request efficiently. We will confirm receipt of your request within 3 business days and complete the deletion process within 14 business days, unless additional time is required for legal or technical reasons. We will send a confirmation email once the deletion is finalized.
Please note that once your account and data are deleted, all in-game progress, rewards, achievements, and account-related information will be permanently lost and cannot be recovered.
7. Cookies and Similar Technologies
Cookies are small text files stored on your device that serve as anonymous unique identifiers. Fusion Ball：Candy Bloom does not use cookies directly. However, the App may integrate third-party code, libraries, or SDKs (e.g., advertising providers, analytics tools) that use cookies or similar technologies (such as device fingerprints, local storage) to collect information about your App usage. These tools help third parties improve their services (e.g., optimizing ad delivery, analyzing user engagement) and assist us in understanding how users interact with the App to make targeted improvements.
• Your choices: You can manage or disable cookies through your device settings. For example, on most mobile devices, you can adjust privacy settings to block third-party cookies or clear existing cookies. Please note that disabling cookies may affect the functionality of certain third-party features (e.g., targeted advertisements, personalized task recommendations) in the App, but it will not impact your ability to use the core game features of Fusion Ball：Candy Bloom.
• Contact list access: With your explicit permission, we may upload your device’s contact list to our servers solely for fraud detection (e.g., preventing the creation of multiple accounts using the same contact information) and contact synchronization (if you choose to use a feature that allows you to connect with friends through the App, such as competing on leaderboards or sharing progress). We will not use your contact list for marketing purposes without obtaining additional consent from you. If you later revoke this permission, we will delete the contact list data from our servers within 3 business days.
8. Third-Party Service Providers
We may engage third-party companies or individuals to assist in operating Fusion Ball：Candy Bloom, providing services, or analyzing App usage. These third parties may include:
• Advertising providers (e.g., Unity Ads): Responsible for displaying advertisements in the App and managing ad-related tasks.
• Analytics tools (e.g., Firebase Analytics): Used to track App usage patterns (e.g., level completion rates, feature usage frequency) and improve the App’s features and gameplay.
• Cloud storage providers: Provide secure storage of your data on our behalf, ensuring data availability and reliability.
• Payment processors (if applicable): Handle reward payouts securely, complying with financial regulations and data protection standards.
These third parties only have access to your Personal Information to perform the tasks assigned to them (e.g., delivering advertisements, analyzing usage, processing payments) and are contractually obligated not to disclose or use this information for any other purpose. We recommend that you review the privacy policies of these third parties to understand their data handling practices. Links to the privacy policies of major third-party providers used by Fusion Ball：Candy Bloom are available upon request.
Fusion Ball：Candy Bloom may contain links to external websites or services (e.g., in advertisements, promotional content, or social media sharing features). These links are provided for your convenience only, and we do not control or endorse these third-party sites. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of any third-party site you visit before providing any Personal Information. Your use of third-party sites is at your own risk.
Fusion Ball：Candy Bloom is not intended for use by children under the age of 13. We do not knowingly collect, use, or disclose Personal Information from children under 13. We comply with the Children’s Online Privacy Protection Act (COPPA) and other applicable laws governing children’s privacy. If we discover that we have inadvertently collected Personal Information from a child under 13, we will immediately delete this information from our servers and terminate the child’s access to the App.
If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us at h27586799@gmail.com and provide relevant details (e.g., your child’s name, date of birth, and the registered email address, if known) so that we can take prompt action to delete the data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the functionality of Fusion Ball：Candy Bloom. When we make changes, we will:
• Revise the "Last Updated" date at the top of this Policy;
• Post the updated version in the App (usually in the "Settings" > "Privacy Policy" section);
• For material changes (e.g., expansion of data collection scope, changes to data disclosure rules), notify you via in-app message or email (sent to your registered email address) at least 7 days before the changes take effect.
The changes will take effect immediately upon being posted (or on the specified effective date for material changes). Your continued use of Fusion Ball：Candy Bloom after the changes are posted constitutes your acceptance of the updated Policy. If you do not agree to the updated terms, you must immediately cease using the Service and request deletion of your account in accordance with Section 6.
If you have any questions, concerns, or feedback about this Privacy Policy, or if you wish to inquire about how we process your information, request access to your data, or correct inaccurate information, please contact us via email at:
Email: h27586799@gmail.com
We will respond to your inquiry within 5 business days and work to address your concerns promptly and transparently.